Frequently Asked Question
Air Freight
Can I make a booking at any time ?
Yes, by phone from 9.30 am to 5.00 pm or by email at any time
The earliest collection is the next working day.
Are transit time guaranteed ?
In most cases transit time is within 3 working days. However, based on deliveries to major Airports, it is subject to changes depending on the location of collection and delivery, as well as shipment contents, weight and value. There may also be circumstances beyond our control.
When will my shipment arrive ?
You can get up to date information on the status of your consigment and view delivery details using our online tracking services.
What is volumetric weight?
The maximum dimensions per parcel are 100cm x 70cm x 40cm. If your parcel is large but lightweight, you may be charged for its volumetric weight rather than its actual weight.
If you are sending a large but lightweight parcel you may be charged on volumetric weight rather than actual weight:
* If the volumetric weight of your parcel is greater than the actual weight, you will be
charged on volumetric weight.
If you wish to calculate volumetric weight please use the formula:
Length (cm) x Width (cm) x Height (cm) / 6000 = Volumetric Weight (kg).
or use the following link
Chargeable Weight Calculator
What is the minimum charge ?
Due to Airport Charges, the minimum charge is £125
What are Airport Charges?
AP Security, AP Handling, AWB, Customs Enerty, War Risk & Fuel Surcharge
These charges vary according to weight and airlines.
Sea Freight Charges
Ocean freight:
BAF:
Terminal Handling:
Port Security:
Documents:
Customs:
Agency:
Container loading and Shunt to port
New or used 20ft or 40ft containers